Internet access has become an important staple in the American household. According to the U.S. Census Bureau, nearly 90% of all homes have a high-speed internet connection.
As high-speed internet continues to gain popularity, internet service providers (ISPs) themselves are struggling to keep customers happy. In a recent survey by the American Customer Satisfaction Index (ACSI), internet providers as a whole had a customer satisfaction score of 62 out of 100. ACSI reported that while some companies improved each year, “service is largely considered to be slow and unreliable, and competition is limited in many areas.”